FAQ

1. What is billadda.com?

billadda.com - billadda.com is an online recharge web portal offers online Mobile Recharge, DTH Recharge and Data Recharges for Airtel, Aircel, Idea, Vodafone, Tata Indicom, Tata Docomo, Reliance, BSNL, Videocon and for all major operators across the country. We also offer online DTH recharge for AirtelDTH, VideoconD2h, Tata Sky, RelianceBigTV, Dish TV and Sun TV. We are offering services for all GSM and CDMA prepaid subscribers across the country.

2. How can I recharge my mobile?

In order to avail the services provided by Billadda, you need to register first by filling inquiry form or by calling customer support.

3. What to do If my account has been debited but not got recharge?

If account is debited and recharge is not recieved in the customer mobile number i.e recharge showing success but not recieved, mark it dispute and same will be refunded within 72 hours of time from the time of dispute.

4. How can I recharge from my User Balance?

User Balance is your virtual/actual balance against payment made by you in the company’s account,it is used to avail the services offered by Billadda.in

5. Would I get Refund for my Online User Balance?

Once you receive the balance or existing balance in your wallet against your payment it will not be refunded in cash or would be transferred in bank by Billadda, you are requested to use the same by availing the services offered by Billadda.

6. Whom to contact if my money has been debited, not got recharge or amount not added to my User Balance?

If money was debited but services were not availed against the same, mark it dispute or contact Customer Care.

7. Can I do recharge by SMS?

Yes, you can recharge by sending (Recharge Format) on the mobile number (LONGCODE) provided to you by Billadda SMS Charge/SMS tariff will be applied on transaction.

8. How to become Online Distributor/Retailer?

To become Distributor/Retailor , fill the enquiry form or contact custome support or sales team.

9. Are there any extra fees that apply to mobile recharges?

Yes to avail the service there is a service charge and same is non refundable.

10. What is the calling rate that will apply to my Mobile Recharge beneficiary?

Calling Rate for recharge benificiary would be same provided by mobile (telecom ) operator.

11. Whom to contact for any query?

For any queries please contact Customer Care.

12. Calling Customer Care is chargable?

Calling Customer Care standard calling rate applied.

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